BHA are committed to providing high quality services in an equitable and flexible manner that meets individual needs, situations and expectations, achieves the highest level of service user satisfaction and are good value for money.

We develop and implement mechanisms to involve service users, non-service users, stakeholders and the public to:

• Identify need, evidence base and gaps for service provision;
• Inform the development, delivery and improvement of services;
• Assess and improve service user satisfaction;
• Communicate to commissioners/funders/policy makers, future opportunities to develop or enhance service specification and delivery parameters to improve the health and well-being of BME, marginalised and disadvantaged communities.

Where there is any concern regarding the quality of our services, we are committed to investigating the issue and resolving it as positively and as quickly as possible. We will also seek to learn and improve from any issues that arise.