BHA are committed to providing high quality services in an equitable and flexible manner that meets individual needs, situations and expectations, achieves the highest level of service user satisfaction and are good value for money.
We develop and implement mechanisms to involve service users, non-service users, stakeholders and the public to:
Where there is any concern regarding the quality of our services, we are committed to investigating the issue and resolving it as positively and as quickly as possible. We will also seek to learn and improve from any issues that arise.