BHA is committed to protecting your personal data, and respects your right to privacy. This Privacy Policy Statement tells you how we collect data, how we process it and how we store it; how you can request to see your data and also have it removed.  This Privacy Policy Statement relates to our use of your personal information we collect from you via our donation platforms, websites, social media platforms and filling in forms. It also relates to our use of any of your personal information you provide to us by phone, SMS, email, in letters or in person. This Privacy Statement applies to the websites, products and services offered by BHA.

If you have any queries on this policy or your personal information contact:

Qurab Ahmed, Data Protection Lead, BHA, 609 Stretford Road, Old Trafford, Manchester, M16 0QA

Email: smt@thebha.org.uk

Telephone: 0845 450 4247

How we collect information from you

When you:

  • Provide us with your details to inform the service and support we provide you.
  • Contact us to request information about health issues or the services we offer.
  • Provide us with your details when making a donation.
  • Complete surveys.
  • Provide feedback or report a problem about one of our services.
  • Interact with us on social media or through our community engagement activities
  • Apply for a job or volunteering role at BHA.
  • Subscribe to receive our newsletter. We use a third-party provider, MailChimp, to deliver our newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection lead We will only collect as much personal information we need and only for the purpose for which you have provided the information. 

What information we collect from you

This can include information such as your name, communication preferences, email address, postal address, IP address, phone number, mobile number, date of birth, services accessed, or bank account details so we can process donations, or information as to whether you are a taxpayer to help us to claim gift aid.

Sensitive Personal Information

You may provide us with information about yourself that is classed as ‘sensitive personal data’ or Special Category Data (for example, details of your health condition, ethnicity, sexual orientation, lifestyle etc). We may need to record this information for a number of reasons

  • To refer you to relevant services
  • To provide you with appropriate information, advice, support and services
  • If you choose to share your experience of living with a health condition
  • If you sign up to take part in an event

Children and Vulnerable Persons

We are committed to protecting the privacy of vulnerable Persons and the young people that engage with us through our website, our services and events.

Anyone under the age of 16 must obtain parental or guardian consent before participating in an event organised by BHA. Children aged under 13 must obtain the consent of a parent or guardian before providing any personal information.

How we use your information

We may use your personal information for:

  • Dealing with your enquiries, requests and complaints
  • Administrative purposes, including processing your donations  
  • Providing you with information about our work, activities, events, and services and any changes to our services
  • Complying with our legal obligations, policies and procedures
  • Providing and personalising our services
  • Fundraising
  • Conducting research

Using your Credit/Debit Card

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal or transactional data stored on our website and systems.

How we store your personal information

We keep your personal information for as long as required to operate the service in accordance with good practice guidance, legal requirements and tax and accounting rules. Where your information is no longer required, we will ensure it is disposed of in a secure manner.


We will never pass your personal information on to other organisations for them to use for marketing purposes.

However we may disclose your personal information in the following circumstances:

  • To third parties who provide a service to us and are data processors. This would include our trusted partners that work with us in connection with our charitable purpose. We require these third parties to comply strictly with our instructions and data protection laws and we will make sure that appropriate controls are in place. We enter into contracts with all our data processors and regularly monitor their activities to ensure they are complying with data protection regulations and BHA’s policies and procedures.
  • Where we are under duty to disclose your personal information in order to comply with law or the disclosure is ‘necessary’ for purposes of national security, taxation and criminal investigation  
  • Where we have your written consent.

Some companies that provide services to BHA run their operations outside of the EU and the 3 European Economic Area (EEA) countries. We take steps to ensure that they provide an adequate level of protection in accordance with UK data protection law. By submitting your personal information to us you agree to the transfer, storing or processing of the data at a location outside the EU and EEA.

Your rights

Under the Data Protection Act and the General Data Protection Regulation, which comes into force on May 25th 2018 you have the following rights:

  1. The right to access your personal information
  2. The right to edit and update your personal information
  3. The right to request to have your personal information deleted
  4. The right to restrict processing of your personal information
  5. The right to object to the processing of your data
  6. The right to contact the Information Commissioners Office on their helpline on 0303 123 1113. 

If you would like to receive some or all of your personal information (called a Subject Access Request) or exercise any of your rights please contact the Data Protection Lead.

Qurab Ahmed, Data Protection Lead, BHA, 609 Stretford Road, Old Trafford, Manchester, M16 0QA

Email: SMT@thebha.org.uk

Telephone: 0845 450 4247

We may ask for the ID of the person making the request.

Website and Cookies

We take a proactive approach to user privacy and ensure necessary steps are taken to protect privacy of our users throughout their visiting experience. Click here for our website and cookies policy.  

Changes to this policy

We will make changes to this policy as regularly. When we do, we will revise the updated date at the bottom of this page. We encourage our users to frequently check this page for any changes to stay informed about how we are helping to protect your personal information we collect.

This document was last updated May 2018.

What is this privacy policy for?

This privacy policy is for this website [www.thebha.org.uk] and served by The BHA and governs the privacy of its users who choose to use it.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and it’s owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.


This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for website’s to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the users computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through it’s server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and it’s external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information. You can read Google’s privacy policy here for further information

http://www.google.com/privacy.html ].

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact and Communication

This website and it’s owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the user have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

External Links

Although this website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, who may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertiser’s website through a referral program which may use cookies and will tracks the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and it’s owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

Users are advised to take caution and good judgment before clicking any shortened url’s published on social media platforms by this website and it’s owners. Despite the best efforts to ensure only genuine url’s are published many social media platforms are prone to spam and hacking and therefore this website and it’s owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources and Further Information

NHS England Information Standard

BHA shall hold responsibility for the accuracy of the information they publish and neither the scheme operator nor the scheme owner shall have any responsibility whatsoever for costs losses or direct or indirect damages or costs arising from inaccuracy of information or omissions in information published on the website on behalf of BHA.