Our Service User Charter

This is our Charter, it outlines our service user rights and opportunities.


Your right to:

  • Be treated with dignity and respect at all times.
  • Enjoy a full range of social relationships.

Your right to:

  • Have your confidentiality respected, and to understand any circumstances where information might be given to others without your specific consent

Your right to:

  • Make informed choices, while recognising the rights of other people to do the same.
  • Know about the range of choices.
  • Get help to fully understand all the options and choose the one that is right for you.

Your right to:

  • Feel safe and secure in all aspects of life, including health and wellbeing.
  • Enjoy safety but not be over-protected.
  • Be free from exploitation and abuse.

Realising potential
Your right to have the opportunity to:

  • Achieve all you can.
  • Make full use of the resources that are available to you.
  • Make the most of your life.


Your right to have the opportunity to:

  • To be involved, with opportunities to have input into the development of the our services

Equality and diversity
Your right to:

  • Live an independent life, rich in purpose, meaning and personal fulfilment.
  • Be valued for your ethnic background, language, sexuality, culture, and faith.
  • Be treated equally and to live in an environment which is free from bullying, harassment and discrimination.
  • Be able to complain easily and effectively without fear of victimisation.